Terms of Service

1. Service Scope & Capabilities

1.1 Manufacturing Services

Velotech Industries provides comprehensive OEM/ODM manufacturing services for bicycles and electric bicycles, including but not limited to:

• Custom Product Development: Our in-house R&D team delivers rapid prototyping, frame geometry optimization, and electrical system integration within 7-14 business days from initial specification approval
• Full-Scale Production: Annual capacity of 500,000+ units with flexible MOQ arrangements for qualified partners
• Quality Assurance: 99.8% QC pass rate backed by ISO 9001:2015, EN15194, ISO4210, and UL certification compliance
• Supply Chain Management: Strategic partnerships with tier-1 component suppliers (Shimano, Bafang, Samsung SDI) ensuring stable lead times and consistent quality

1.2 Technical Support & Response Time

We guarantee the following service standards for all active partnerships:

• 24-Hour Inquiry Response: All technical questions, specification requests, and order inquiries receive initial response within one business day
• 48-Hour Engineering Review: Custom design requests and modification proposals are evaluated by our technical team within two business days
• 7-Day Sampling: Prototype samples for approved designs are produced and shipped within one week of confirmation
• Dedicated Account Management: Each partner is assigned a primary contact with direct access to production, engineering, and logistics teams

2. Quality Standards & Warranties

2.1 Manufacturing Quality Control

Every unit undergoes our comprehensive multi-stage inspection process:

1. Incoming Component Inspection: 100% verification of critical parts (frames, motors, batteries, braking systems) against approved specifications
2. In-Process Quality Checks: Stage-gate inspections at welding, painting, assembly, and electrical integration phases
3. Final Performance Testing: Pre-shipment road testing, battery aging tests (minimum 3 charge cycles), and frame fatigue validation per ISO 4210 standards
4. Documentation & Traceability: Full serial number tracking with test reports and certificates of conformity for every shipment

2.2 Product Warranties

• Frame & Fork: 5-year structural warranty against manufacturing defects
• Electrical Components: 2-year warranty on motors, controllers, and displays; 1-year on battery cells (with proper maintenance)
• Mechanical Parts: 1-year warranty on drivetrain, brakes, and suspension components
• Defect Rate Guarantee: If field failure rate exceeds 2% within warranty period, we provide batch analysis and corrective action at no cost

2.3 Compliance & Certifications

All products are manufactured in compliance with international safety and quality standards. We maintain active certifications for:

• ISO 9001:2015 (Quality Management Systems)
• EN 15194 (European E-Bike Standard)
• ISO 4210 (Safety Requirements for Bicycles)
• UL 2849 (Electrical Systems for E-Bikes)
• UN 38.3 (Battery Transportation Safety)

3. Intellectual Property & Confidentiality

3.1 Design Ownership

• Custom Developments: All bespoke designs, tooling, and technical documentation created specifically for a client remain the client's exclusive intellectual property
• Manufacturing Know-How: Process methodologies, supplier relationships, and production techniques remain proprietary to Velotech Industries
• Non-Disclosure: We guarantee 100% confidentiality of client specifications, branding elements, and market strategies under bilateral NDA agreements

3.2 IP Protection Commitment

We strictly prohibit:

• Unauthorized reproduction of client-owned designs for third parties
• Disclosure of technical specifications to competitors
• Use of client branding or marketing materials without explicit written consent

4. Order Terms & Lead Times

4.1 Standard Production Timeline

• Sample Orders: 7-10 business days (for existing designs)
• First Production Run: 45-60 days from deposit receipt and final specification approval
• Repeat Orders: 30-45 days for confirmed specifications with pre-allocated component inventory
• Peak Season: Additional 10-15 days may apply during Q3-Q4 (September-December)

4.2 Minimum Order Quantities

• Standard Models: 100 units per SKU
• Custom Developments: 300 units (to amortize tooling costs)
• Private Label: 500 units for full customization including paint and graphics

4.3 Payment Terms

• New Partners: 30% deposit, 70% balance before shipment (T/T)
• Established Partners (6+ months): 30/70 with 30-day credit terms available upon credit review
• Large Volume Commitments (5,000+ units/year): Customized payment schedules negotiable

5. Shipping & Logistics

5.1 Export Capabilities

We ship to 45+ countries with comprehensive logistics support:

• Container Loading: Professional packing with protective materials; standard 20' container holds 180-220 units depending on model
• Documentation: Full export documentation including commercial invoice, packing list, bill of lading, and certificates of origin
• Incoterms: FOB, CIF, and DDP terms available (freight forwarder partnerships for door-to-door service)
• Customs Compliance: HS code classification and regulatory guidance for target markets

6. Limitation of Liability

While we maintain the highest quality standards, the following limitations apply:

• Maximum Liability: Our total liability for any claim shall not exceed the invoice value of the affected products
• Excluded Damages: We are not liable for indirect, consequential, or punitive damages including lost profits or business interruption
• Warranty Exclusions: Damage from misuse, improper maintenance, unauthorized modifications, or normal wear and tear is not covered
• Third-Party Components: Branded components (e.g., Shimano, Bafang) are covered by manufacturer warranties; we facilitate claims but are not the warrantor

7. Dispute Resolution

7.1 Escalation Process

1. Direct Communication: Issues should first be raised with your dedicated account manager
2. Management Review: Unresolved matters escalate to production director within 5 business days
3. Mediation: If needed, neutral third-party mediation through international trade organizations
4. Arbitration: Final disputes subject to binding arbitration under ICC rules in Hong Kong

7.2 Governing Law

These terms are governed by the laws of the jurisdiction of our primary manufacturing facility, with disputes resolved through international commercial arbitration as specified above.

8. Modifications & Updates

We reserve the right to update these Terms of Service with 30 days' notice to active partners. Continued use of our services after notification constitutes acceptance of revised terms. Material changes affecting pricing, warranties, or liability will require explicit written consent.

---